Complaints

How to complain

If something has gone wrong, tell us. Complaining is free, and you don't need anyone to do it for you.

• About your personal data: email privacy@sarah-app.com.
• About anything else in Sarah: email hello@sarah-app.com.
• By post: Modulus Systems Europe Ltd, c/o JSP Accountants Ltd, First Floor, 10 College Road, Harrow, Middlesex, HA1 1BE, United Kingdom.

Tell us what happened, when, and what you would like us to do. Please use the email address on your Sarah account if you can, and don't send your bank login details.

What happens next

• We acknowledge a data protection complaint within 30 days of receiving it.
• We look into it and may ask you for more detail.
• We reply without undue delay and tell you the outcome. If it takes longer than expected, we tell you why.

If you are still unhappy

You can complain to the Information Commissioner's Office about how we have handled your personal data: ico.org.uk/make-a-complaint.

Complaints about the bank connection

Finexer Ltd provides the regulated account information service behind bank connections. To complain about that service, email complaints@finexer.com. Its end user terms explain how it handles complaints and when you can go to the Financial Ombudsman Service. If you aren't sure who to contact, tell us and we will point you to the right place.